A young woman's story about the collection practices of Bank of America and why she was fired from her job for helping too many customers.
Compelling tale of the outrageous abuses that are normal for the bank that received $45 billion in TARP bailout funds, a $118 billion ring-fence asset guarantee, and billions more in below market FDIC-guaranteed debt. Makes you proud of the organization Ken Lewis built.
Customers who keep paying - at lower rates - are preferable to charge-offs.
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